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Announcements & Upgrades:

8/2/22: New Booking Change Log:
There is now a "Log" button on the Booking Screen that allows you to see a history of changes made to each booking.  This feature is particularly useful if you have multiple team members making adjustments to bookings.  The log includes the user who made each change, the relevant table, and a summary of the change.  The log tracks changes to rooms, charges, guide trips, scheduled groups, gratuities, payments, flights, hotels, and retail items.

8/1/22: New Color Codes for Interests:
Interests are like keywords that you can use to describe a contact. If you tag a contact with one or more interests, you can later search for that interest in various reports. To add interests, go to Setup -> Contacts -> Interests. After entering your interests, you can optionally edit each one and assign a color code. To assign an interest to a contact, click the "Add Interest" button on the Contact Screen. The interest will appear on the Contact Screen in the color that you specified. You will also see interests when you search for a contact. In the search results, each interest will appear next to the contact name as a color-coded box. The color codes are particular useful for implementing blacklists.

7/15/22: Accept ACH Payments via Authorize.net:

You can now accept ACH (bank account) payments through LodgeRunner if you are integrated with Authorize.net. To enable this feature, go to Setup -> Credit Card Processing -> Authorize.net Credentials and check the checkbox titled "ACH Payments Enabled". ACH Payment methods can be saved and rebilled through LodgeRunner. ACH Refunds must be processed via your Authorize.net dashboard.

To take payments over the phone through the Payment link on the booking screen, go to Setup -> Payments -> Payments Setup and select Authorize.net as your ACH Payment Gateway.

To enable ACH Payments in the Guest Reservation Center, go to Setup -> Advanced -> Guest Reservation Center, click Payments, then select Authorize.net as your ACH Payment Gateway.

To view more, log in and go to Setup, then Announcements & Upgrades.

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